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Shopping Guide

Order

We only accept online orders.

We are only accepting online orders. After you place your order, you will receive an order confirmation via email to the registered email address on file.

Payment

We accept credit card payments. The following cards can be used: 

VISA, MasterCard, JCB, American Express, Diners

Payment Fee

-Instead of our shop, the invoice will be sent from Catchball Co., Ltd. https://atobarai-user.jp/ 後払いドットコム, but depending on the delivery status, the invoice may arrive before the goods.

・Please pay within 14 days from the date of invoice.

・If the payment deadline is exceeded, a re-billing fee of 305 yen (278 yen excluding tax) will be charged for each re-charge.

・The personal information registered by the customer on this site and the order contents are provided by Catchball Co., Ltd.We will contact Catchball Co., Ltd. to the extent necessary for billing related work.

・This service may not be available depending on the credit result. In that case, please change to another payment method.

・後払いドットコム only for Japan, it is not available for overseas.

 

Precaution

・You must not use a credit card that isn’t in your name. 

・Once the credit card payment is completed, you can’t change or cancel your order. 

・Please contact the credit card company to find out when your payment is due.

Each credit card company has different billing dates, so contact them directly to find out when each payment is due. 

 

[Customs fees and duties]

 Depending on the destination country or region, if the quantity of items exceeds the duty-free range, customs fees or duties may be charged.

 

Please pay the corresponding customs fees directly to the delivery company.

If customs or duty fees are not paid, and the product is returned to us (to Japan), we are unable to refund the product price (including the shipping fees) 

If you require further information, please contact your local customs office directly, contact the shipping destination’s customs offices directly.

 

Shipping and delivery charges

[Delivery area]

All products are shipped from Japan.

Shipping charges and delivery areas depend on the service used to ship the product to you. Please follow the links below for further information:

EMS: https://www.post.japanpost.jp/int/ems/country/index_en.html

DHL: Please refer to the Fare Table

 

Shipping business

After you place your order, we will ship the product within 5 business days.

All packages are sent from Japan. If you wish to contact us regarding any issues or about your shipment, we are glad to help you any day except Saturday, Sundays or public holidays.

 

Returns and exchanges

If you receive the incorrect product or it was damaged, you can return the item to us for exchange or cashback. We only accept returned items 8 days(included Saturday, Sunday and public holidays) after you receive your purchased product. 

Please contact us from the inquiry form on the site within 8 days(included Saturday, Sunday and public holidays) of receipt.

 

In order to request an exchange or cashback, please fill out the inquiry form on our website and provide all the information requested. We will not refund any products that are sent without previously contacting us via the online form. 

 

[If we cannot accept returns or exchanges]

(1) Products that have been used once, or that have been opened. 

(2) Only items that have been broken, mishandled or damaged,

or the wrong product was sent, can be returned or exchanged. 

(3) If more than 8 days(included Saturday, Sunday and public holidays) have passed since the item arrived.

 

(4) When we have not been contacted (via our website) prior to returning the item. 

 

*Refund will take about 2 months. A credit (refund) will be posted onto the credit card used, or the payment method on file. 

*Please note that foreign exchange prices may vary depending on the credit card exchange rate, there might be a small difference between the amount charged at the time of purchase, and the amount refunded.

 

Available payment methods
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